Our team members have extensive knowledge and experience with various of-the-shelf systems than handle Financial Management, Human Resource Management and Workflow Management Systems. Our team also have developed in-house systems based on customer immediate and scalability requirements. - Management information system - Systems, Network and database administration - Document imaging and workflow management - Security and systems integration - Data/Disaster recovery and contingency plan - Technical support
We provide 24/7 technical support with two-hour response time to all our clients and systems we provide. All systems come with first year support and there is optional maintenance agreement available for each subsequent year.
There are three tier levels of support:
Tire 1: Basic trouble shooting and assistance to users
Tire 2: System specific trouble shooting, network, maintenance and lower level programming
Tire 3: Systems development and high-level programming
HGM provides support using following methods:
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